Cbeyond Moving Guide Help
Are you moving your office?
Let Cbeyond help.

By following the simple instructions below, we can make sure that your communications are handled smoothly throughout your relocation.
Instructions Help
Please follow these steps to ensure a smooth transition to your new location.
1. Check your serving area map
Check your serving area map to confirm that your new location is within our serving area.
Los Angeles
San Diego
San Francisco
Fort Worth
Washington DC
2. Open a Service Request
Open a Service Request with Cbeyond Customer Care 30 - 45 days prior to your move.
Simply go to My Requests to open a new Service Request and provide the following information:

  • Complete address of your new location, including the Suite number
  • Date to start service at the new location
  • If you are requesting to keep your current telephone numbers
    3. Validation
    Once your new address has been validated by our Moves Team, you will be contacted by a Move Coordinator within 3-5 business days.

    NOTE: Cbeyond now offers BeyondMobile service, a mobile voice and data offering with national coverage. Please let your Move Coordinator know if you would like to add BeyondMobile to your account.
    4. Sign the Moves Acknowledgement Form
    Sign the Moves Acknowledgement Form and send it to your Cbeyond Move Coordinator, including an executed copy of the Move Contract. Please note that the move process will not begin until the Move Contract is signed and returned.
    5. Coordinate Phone Work and Wiring at New Location
    You will need to coordinate all LAN and phone work to be completed at your new location on the day of activation, including wiring of your LAN and relocation of your phone system. Cbeyond is not responsible for your LAN or phone systems or any fees associated with moving them.
    Important Reminders Help
    Intent to Move. Please let us know about your intent to move 30 - 45 days prior to your anticipated relocation date. If you cannot provide this much notice, we will do our best to meet your move date, but it is not guaranteed.

    Move Date. Cbeyond will work with you to determine the specific date and time to move your communication services. You must be present during the appointed time to ensure a smooth and timely transition.

    New IP Addresses. When you move, you may require a new range of public IP addresses. If so, you will receive your new IP addresses from your Move Coordinator one business day prior to your move. Once you receive your new IPs, you will have two weeks to convert from your old IP range to your new one.

    Local Calling Area. In some instances, your relocation may place in you in a new local calling area (rate center). Due to 911 routing regulations, you will have two options regarding the transition of your phone numbers:
    • You can choose to keep your existing phone numbers and forward any incoming calls to your new location. You will be charged a nominal monthly fee for this service.

    • Cbeyond can provide you with new phone numbers. Upon request, Cbeyond can arrange to put a Changed Number Announcement on your old telephone lines informing callers of your new number(s).
    Updates to Publications. If your move places you in a new local calling area (rate center) and you choose to obtain new phone numbers, the numbers will be finalized on the day of activation. We advise that you refrain from updating any publications, advertising, or printed materials until your move is complete and your numbers are confirmed.

    Cbeyond IAD. Cbeyond will move the Integrated Access Device (IAD) from your current location to your new one as part of the move process. This service is covered by your move fee, but is separate from the cost of moving your phone or LAN equipment. Please contact your phone and LAN vendors directly to have them move your phone and LAN equipment.

    Upgrading Your Service. If you are upgrading to a larger BeyondVoice package, you will be required to sign a new service agreement that replaces your original contract. Your Move Coordinator will take you through this process, if applicable.

    LAN and Phone Wiring. You are responsible for coordinating all LAN and Phone work at your sites, including the wiring of your LAN and relocation of your phone system for the date and time that your Cbeyond move is scheduled.